Returning Goods To TheWareHouse
Recently , my 8 year old son bought a PC game from TheWareHouse in Wellington. About a day later we returned back to Christchurch and full of excitement he started the process of installing the game only to find that the PC was too lame to run it.
When I looked at the specifications of the game to my amazement it needed a fully spec’ed PC with video card and duo core processors with at least 1.7 or 2.0 CPU grunt. Whilst this spec is not uncommon it ment that he could go any further with the installation.
I asked him where his receipt was and he replied that he “binned” it back in Wellington. I felt really sorry for him, and seeing the disappointment in his eyes prompted me to call TheWarehouse here in Christchurch to see if they could do anything for him. I had absolutely no expectations from them, because my son no longer had the receipt. Furthermore we had purchased the PC game in Wellington and not Christchurch, so I was expectations weren’t high.
I called TheWarehouse in Northlands mall and talked to a young lady named Mel and to my amazement she said that they would be able to give us a store credit on the PC game so long as I bought it into the shop as soon as possible. I explained about not having the receipt and having bought it in Wellington and she said that they would make an exception - (I know!). A little dumb founded and dis-believing I said we would be in the store within the next 15 - 20 minutes.
Now I’m the kind of guy that does’nt get too excited on what people tell me on the phone until the event actually transpires. So my 8 year son and I made the trip down to TheWareHouse in the Northlands mall and rocked up to the returns counter, to find that Mel wasn’t at the returns counter, but a fellow named Graham was. I immediately though, oh no, did I call the right store, maybe I dialed the Northwood branch instead.
Anyway, I though we are here now and let’s just go and see what happens.
So I told him the story and guess what?
He was expecting me….yep you got it, Mel had told him that I was coming in and approved the store credit.
All I have to say is “big massive props to Mel of TheWareHouse in Northlands mall”. You rock girl!!
There’s not too many places that impress me these days for service especially in Christchurch…don’t get me wrong I love Christchurch, that’s why I live here, but some service providers SUCK. However, this little experience impressed me enough to write about it, and that doesn’t happen unless I am urged to do it.
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